SmartCocoon
support
Before Purchase
How does this product improve the efficiency of my HVAC system?
SmartCocoon booster fans use AI to improve airflow, helping your HVAC system work smarter and more efficiently. By automatically adjusting airflow, these fans ensure your home stays at the right temperature without overworking your heating or cooling system. Here’s how they make a difference:
- Faster heating and cooling: The fan helps rooms reach the desired temperature quicker, allowing your HVAC system to shut off sooner. This reduces its run time by up to 70%, lowering energy use and utility bills.
- Better temperature balance: By redirecting airflow within the ducts, the fan helps even out hot and cold spots in different rooms, preventing discomfort caused by sudden temperature changes.
- Less energy loss: In homes with long or complex duct systems, air can get trapped or lose its effectiveness before reaching rooms. SmartCocoon fans pull this trapped air through the ducts, making sure more of the warm or cool air actually reaches your living space.
By optimizing airflow, SmartCocoon booster fans enhance comfort, reduce strain on your HVAC system, and help you save energy without sacrificing temperature control.
Do I need a smart thermostat like Nest or Ecobee to use this device?
No, you don’t need a smart thermostat like Nest or Ecobee. The SmartCocoon booster fan works with all types of thermostats, whether smart or conventional. It automatically connects to your existing thermostat and syncs with your heating and cooling systems using its advanced AI algorithm.
What if I have a Nest or Ecobee thermostat? Will it make a difference?
Yes! Because SmartCocoon is fully integrated with Nest and Ecobee, it can communicate directly with your thermostat. This allows it to adjust airflow even more precisely based on real-time temperature data, leading to better comfort and energy efficiency with less manual input.
How do SmartCocoon booster fans compare to smart vents?
Smart vents try to manage airflow by closing vents, which can put stress on your HVAC system. This not only reduces efficiency but also increases energy waste.
SmartCocoon booster fans boost airflow by up to 300%, ensuring your home stays comfortable while using less energy. They integrate with your existing heating and cooling system and are easy to install. Plus, they help reduce your carbon footprint, making them a smart choice for your home and the environment!
Why can’t I just use an adjustable vent register to redirect the air?
An adjustable vent register might seem like a simple way to control airflow, but it doesn’t always work as expected and can cause problems.
Adjusting a register doesn’t guarantee air will go where you need it. Air naturally moves to the nearest open vent, not necessarily to the room that needs more airflow. For example, closing or restricting a basement vent won’t push more air upstairs. Instead, it may just increase airflow to the main floor.
Partially or fully closing a register can cause pressure buildup, leading to overheating in winter or freezing in summer. Over time, this can reduce efficiency and even damage your HVAC system.
Obstructing the vent can cause the furnace to overheat. How does this device prevent that?
SmartCocoon booster fans do not obstruct airflow — they improve it. Overheating happens when vents are blocked, restricting airflow and causing strain on the furnace. Unlike dampers or closed vents, SmartCocoon fans boost airflow instead of restricting it, ensuring proper circulation.
Even if the fan stops, air still flows through the vent, so there’s no risk of overheating. The fan monitors room temperature and directs airflow efficiently, maintaining balanced heating without stressing your HVAC system.
Is the SmartCocoon booster fan only for houses, or can I use it in a condo too?
The SmartCocoon booster fan is mainly designed for houses because condo ventilation is often in the ceiling or harder to access. However, with some effort, it is still possible to install it in a condo and make it work effectively.
How many SmartCocoon booster fans do I need, and where should I install them?
You only need to install SmartCocoon booster fans in rooms that don’t get enough airflow and feel too hot or cold. The number of fans depends on how many rooms need better temperature control.
What sizes do you have? And how do I know which one I need?
SmartCocoon booster fans are available in two sizes: 4"x10" and 3"x10". To find the right fit
- Remove your vent cover.
- Measure the length and width of the vent opening in your floor, wall, or ceiling.
- If the width is less than 3", choose the 3"x10" fan. If it’s 3" or more, go with the 4"x10" fan.
If you have a larger vent, no problem! You can securely attach your existing vent cover and the booster fan together using screws or adhesive strips, ensuring a stable fit without affecting performance.
What does the product come with?
The SmartCocoon booster fan, a 6ft plug-in cord, and instructions.
What if I got the wrong size?
If you got the wrong size, you can return your SmartCocoon booster fan within 30 days as long as it’s in its original condition and packaging.
To start a return
- Visit our Support Page.
- Submit a return request with your order details.
- Follow the instructions provided by our team to complete the return process.
To avoid sizing issues, we recommend measuring your vent opening before ordering. If you need help, feel free to reach out to our support team!
Are you planning on making more sizes?
We’re always looking to improve and bring comfort to more homes. Expanding our size options is a priority, and we hope to offer more choices soon. Follow us on social media for the latest news!
Product Features & Functionality
How is the device powered?
The device needs to be plugged into the nearest power outlet in the room.
How long is the cord?
The SmartCocoon booster fan comes with a 6-foot cord, designed to meet fire code standards. If you need more reach, a low-voltage extension cord can help!
What do I do with the cord? How do I hide it?
You can easily hide the SmartCocoon booster fan’s cord with these simple tricks:
- Tuck it along the baseboard with cable clips or adhesive hooks to keep it neat.
- Run it behind furniture like a dresser, shelf, or curtains to keep it out of sight.
- Use a cable cover that matches your wall for a cleaner look.
- Use a low-profile extension cord to reach a more hidden outlet.
Can I control the fan speed on the SmartCocoon booster fan?
Yes, you can adjust the fan speed using the SmartCocoon app on your smartphone. You can also choose between three operating modes:
On/Off – Manually control the fan.
Eco Mode – Optimizes energy savings while maintaining comfort.
Auto Mode – Adjusts fan power automatically to reach your set temperature.
This gives you full control over your comfort and energy efficiency!
Do I have to download your app?
No, downloading the SmartCocoon app is optional. The SmartCocoon booster fan is designed to work out of the box without any app setup or Wi-Fi connectivity, providing its core functionality immediately. However, using the app unlocks additional features such as remote monitoring, control, scheduling, and adjustment of fan speed and noise level.
How do I download your app?
You can download the SmartCocoon app from the App Store (iOS) or Google Play Store (Android) by searching for "SmartCocoon" and tapping Install. Once installed, open the app, register, and follow the setup instructions to connect your booster fan.
How loud is the SmartCocoon booster fan?
At its recommended default setting, the SmartCocoon booster fan operates at 28dBA, which is quieter than a whisper (30dBA) and much quieter than a typical refrigerator (40dBA). This ensures discreet, noise-free comfort while improving airflow efficiently.
How powerful are the fans in this product?
The SmartCocoon booster fan features industrial-grade, heavy-duty fans built to last 50,000+ hours. At default settings, it delivers 80 CFM (Cubic Feet per Minute) of airflow with a quiet 29 dBA (A-weighted decibels) noise level. For maximum airflow, it can reach up to 120 CFM, though at a slightly higher noise level.
Does this device work with a wall vent?
Yes, the SmartCocoon booster fan works with wall vents. Simply attach it to the back of the vent cover. One easy method is to remove the cover and fasten the fan using zip ties, keeping it firmly in place.
Does this device work with a ceiling vent?
Yes, the SmartCocoon booster fan works with ceiling vents and fits securely like it does with floor vents. For ceiling vents, spring brackets provide a secure fit. Just ensure there’s an outlet within 6 feet, or use an extension cord if needed.
My vent is too big compared to the size of the device. What should I do?
If your vent is bigger than the SmartCocoon booster fan, don’t worry — you can still use it! The fan will work as long as it fits inside the vent and there’s an electrical outlet nearby. It doesn’t need to fit perfectly since it pulls air from the duct and pushes it into the room. To keep it secure, attach the fan to the back of the vent cover and tighten them together. If needed, you can use zip ties or other fasteners to hold it in place.
Are you integrated with Alexa, Google, SmartThings, etc.?
We’re actively working on integrating the device with popular home automation hubs like Alexa and Samsung SmartThings. Alexa integration is expected to launch in early summer 2025, and we’re excited to bring this functionality to you!
Shipping, Warranty & Returns
What is the estimated shipping and delivery timeline?
Orders are usually shipped the same or next business day. Delivery typically takes 4 to 8 days, depending on your location.
Is there a shipping fee?
Shipping is free within Canada and the continental United States.
Where are you located, and where do you ship from?
We are a Canadian company based in Concord, Ontario. Our products are shipped from our location at 200 Edgeley Boulevard, Unit 31, Concord, Ontario.
What is the warranty on the SmartCocoon booster fan?
The SmartCocoon booster fan comes with a 2-year warranty and a 30-day money-back guarantee, giving you peace of mind with your purchase. The industrial-grade fans are built to last with a lifespan of up to 50,000 hours. This is equivalent to about 17 years if used for an average of 8 hours per day, ensuring long-term performance and efficiency.
What if the product doesn’t work for me?
We offer a 30-day money-back guarantee to ensure our customers get a product they truly love. We understand that every home is different, and the SmartCocoon booster fan may not work for everyone. If it’s not the right fit for you, we’re happy to provide a full refund.
Installation & Setup
Do I need a professional to install the SmartCocoon booster fan?
No, the SmartCocoon booster fan is a Do-It-Yourself device designed for quick and easy setup. It comes with a low-voltage cord that plugs into a standard outlet. However, if you plan to wire the cable under your floor or through the duct, we recommend consulting a professional.
How do I set up my device?
When you purchase the device, an instruction manual is included in the package. You can also find more details on our website. This short video walks you through the installation process.
What is my fan ID?
The fan ID is a unique 6-character code, consisting of numbers and letters, printed directly on the fan.
Troubleshooting & Support
How do I set up the device if I don’t have a smart thermostat?
No problem! You can still use your SmartCocoon device without a smart thermostat. Here’s how to set it up:
- Install the device and download the SmartCocoon app.
- Follow the setup instructions in the app.
- When prompted to select a thermostat, choose "Other Thermostats" and continue.
- The device will work with your existing thermostat, automatically adjusting airflow to improve comfort.
I can't see a certain button or section in my app. What should I do?
Check if your phone's font size is set too large, as this can sometimes hide buttons or sections. If the font size is fine, try uninstalling and reinstalling the app.
I just installed my fan, but it's not syncing properly or reaching my set temperature. Why?
The fan needs a learning period to estimate the room temperature, which typically takes 3 to 5 HVAC cycles with at least 2 hours between each cycle. In extreme hot or cold weather, your HVAC system may run for longer periods with shorter breaks, which can extend the learning process. During this time, the fan will function as expected, but the room temperature won’t be visible in the app until learning is complete.
To avoid restarting the process, do not reset or unplug the device. All other app features will still work during this period. If the learning process takes longer than expected, please reach out with your fan ID so we can investigate further.
My SmartCocoon booster fan shows a connection error. What should I do?
If your SmartCocoon booster fan shows a connection error, follow these steps to reconnect it:
1. Prepare Your Phone and App
- Make sure your phone is connected to your home Wi-Fi.
- Delete the SmartCocoon app and reinstall it to remove any bad data.
- Keep the SmartCocoon app open and stay close to the device during setup. This helps maintain the local connection.
2. Adjust Your Phone’s Settings
- Temporarily disable any firewall, antivirus software, or VPN.
- Restart your phone or tablet.
3. Reset the Smart Fan
- Unplug the Smart Fan, wait a few seconds, and plug it back in.
- Wait 30 seconds while the fan scans for available networks.
- After a few seconds, you should see a solid green LED and a blinking blue LED.
If you don’t see these lights:
- Press and hold the reset button (the red button on top of the device) using a thin object, like a paperclip, until all LEDs turn on, then release it.
- Wait until you see a solid green LED followed by a blinking blue LED (it’s okay if the red LED appears occasionally).
4. Add the Device in the App
- Open the app and go to the room where you want to add the device.
- If the fan ID appears without the On, Off, Auto, and Eco buttons, delete the fan and refresh the page.
- Tap "Add Device" and follow the on-screen instructions.
Still Need Assistance?
Our support team is here to help! When reaching out, please include:
- The specific step where you encountered the issue.
- Screenshots from the app that show the problem.
Installation & Setup on Android
Installation & Setup on iOS
Device Installation
