Privacy Policy

 

1. General

This privacy policy describes the policy of Smart Cocoon regarding the collection, use, storage, sharing and protection of your personal information (“Privacy Policy”). This Privacy Policy applies to the mysmartcocoon.com websites and 2511998 Ontario Inc., d.b.a. Smart Cocoon (“Smart Cocoon” or “website” “we” “us” or “our”) and all related websites, applications, services and tools where reference is made to this policy (“Services”), regardless of how you access the Services, including access through mobile devices.

 

2. What personal information do we collect

• Personal information means any information about an identifiable individual, other than certain business contact information. When you register for an account on a Site, we may collect the following information that allows us to identify you ("Personal Information"):
  Name, E-mail address, Zip/Postal Code, Home Phone, Mobile Phone, Credit card number, Billing address, User Name

• Passively Collected Information. When you access our Sites, we automatically collect your computer or device’s internet protocol (IP) address and other technical information about your computer or device and website usage, such as your browser type and version, time zone setting, and operating system and platform. We may also collect information about you through social media sites you use to access our Site depending the permissions you have given for access to your information. We also use cookies on our Sites; for more information, please see the “Cookies and Other Tracking Technologies” section below.

• Information Collected from Our Partners. We may partner with our third party resellers to receive information about you, such as name and contact information. This helps us to fulfill your service requests and/or to provide you with services that may be of interest to you.

 

3. Collection, use and disclosure of your personal information

Smart Cocoon may wish to use the personal information you provide to communicate with you for the purpose of offering you other products and services or allowing select organizations to offer you other products and services. These offers may be sent to you by mail, fax or electronically, including by email, text or sound messages, or by telephone by way of an Automatic Dialing Announcing Device at the telephone number you have provided to Smart Cocoon.

The collection, use and disclosure of your personal information for such marketing purposes is entirely optional and not required as a condition of doing business with us. You may withdraw your consent at any time. Because of distribution schedules, you may continue to receive marketing communications for a short period of time while your request is processed. If you would like to withdraw your consent, please contact the SmartCocoon Office.

 

4. Maintaining and safeguarding your personal information

Smart Cocoon has adopted security measures appropriate to the sensitivity of the information to protect your personal information against unauthorized access, loss or theft.

Smart Cocoon limits access to personal information in its possession to those Smart Cocoon associates and sub-contractors who need to know such personal information to provide you with the goods and services for which the information was collected.

Smart Cocoon keeps your personal information only for as long as necessary to accomplish the identified purpose(s), and then securely destroys such information.

 

5. Integration with Third-Party Smart Home Platforms

SmartCocoon devices can integrate with third-party platforms such as Google Nest and Ecobee to enhance functionality. When you connect your SmartCocoon device to these platforms, certain data is shared to ensure compatibility and provide a seamless experience.

Data Collection and Use
We may collect and share data, including:

• Device performance and usage.
• Interactions with Google Nest or Ecobee services. (Temperature set points)

Data Sharing
We do not sell personal information. Data shared with Google Nest or Ecobee is strictly limited to what is necessary for integration and is governed by their privacy policies.

Data Retention and Deletion
Data will be retained only as long as needed to provide services or comply with legal obligations. You can manage or delete data through the settings on both the SmartCocoon app and your third-party platforms.

Your Choices
You may choose to disable integration with Google Nest or Ecobee via the SmartCocoon app, at any time, which will stop further data sharing.

For more information, please refer to Google’s Privacy Policy and Ecobee’s Privacy Policy.

 

6. COOKIES AND OTHER TRACKING TECHNOLOGIES THAT WE USE

We and our service providers use cookies, beacons, embedded scripts and local shared objects in connection with the Sites.

• Cookies are small text files that are stored on your computer or device when you visit our websites. Cookies allow a website to recognize a particular device or browser. The use of cookies is a standard practice among websites to collect information about visitors’ activities while using the website.
• Beacons is programming code that is designed to collect information about your interactions with the Site, such as the links you click on. The code is temporarily downloaded onto your computer or device from our web server or a third-party service provider, is active only while you are connected to the Site, and is deactivated or deleted thereafter
• Local Shared Objects Local shared objects (or Flash cookies) are pieces of data that websites which use Adobe Flash may store on a user’s computer or device. Third parties with whom we partner to provide certain features on our Sites or to display advertising based upon your web browsing activity use local shared objects. Various browsers may offer their own management tools for removing local shared objects. In addition, you may manage Flash cookies by clicking here.

The above technologies are used in analyzing trends, administering the Sites, services and products, tracking users’ movements around the Sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings, market products and services to users, and for authentication purposes. To manage the cookies that are placed on your computer, you may configure your internet browser to refuse, accept or delete cookies from our Sites at any time. Some of the cookies we use may be more persistent in nature. These persistent cookies may not be deleted when other cookies are deleted. Please check your browser and browser settings to determine where these types of cookies are stored and whether and how they may be deleted. The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most cookies altogether. Please note that if cookies are disabled or removed, not all features of our Sites will operate as intended.

• "Do Not Track" Technology: Some newer web browsers have a "Do Not Track" preference that transmits a "Do Not Track" header to the websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser "Do Not Track" signals.

• Third-Party Advertising Services: We partner with third parties that may use technologies such as cookies (and local stored objects as described above) to gather information about your activities on the Sites and elsewhere on the Internet in order to provide you with relevant advertising based upon your browsing activities and interests. This type of advertising is sometimes called interest-based advertising. No personally-identifiable information is collected or used in this process. If you wish to not have this information collected and used for interest-based advertising, you may opt-out by clicking here for partners that participate in the TRUSTe opt-out tool.

• Third-Party Analytics: We may also use service providers, such as Google Analytics, that may use cookies or other technologies to collect information about your online activities across this and other sites over time for non-advertising purposes such as those described above. To learn more about how Google Analytics collects and processes data and the choices Google may offer to control these activities, you may visit http://www.google.com/intl/en/policies/privacy/partners/.

• Google Analytics: To help facilitate the delivery of relevant content, we use Google Analytics and have implemented the following Google Advertising Features: Remarketing, Impression Reporting, and Demographics and Interest Reporting. We use Google Analytics cookies and other Google advertising cookies. You can opt out of the Google Analytics Advertising Features we use by indicating your preference using the interest-based opt-out link here . Google also provides a complete privacy policy, and instructions on opting out of Google Analytics here . Note that Google’s opt-out mechanism is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.

 

7. Other information

Collected data from our devices and mobile applications

We may be collecting temperature and/or vibration data through sensors on our devices to further improve the efficiency of our device operations and specific to our customers’ environment. This data is transmitted security over the internet back to our backend and cloud infrastructure and does not included any personal data related to the customers’ identity.

Security

For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information you send to us electronically. The encryption process protects your information by scrambling it before it is sent to us from your computer. Once the website receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

Unlawful Activities

We may disclose personal information obtained through this website in order to co-operate with local, provincial, national and international authorities investigating improper or unlawful activities or to report improper or unlawful user activities on this website.

 

8. Contacting Us.

Our “contact us” page contains e-mail links that allow you to contact us directly with any questions or comments that you may have. If you have any questions about this Privacy Policy or our privacy practices, please feel free to contact us at hello@mysmartcocoon.com or at:

200 Edgeley Blvd, Unit 31

Concord, Ontario, L4K 3Y8